Refund policy

Right of Withdrawal

Consumers have a 14-day right of withdrawal.

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us (Kreutzers Steakkultur, Bismarckstraße 144, 66121 Saarbrücken, Germany, info@kreutzers.eu, Phone: 0681-6680295) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though its use is not mandatory. You may also exercise your right of withdrawal online at https://kreutzers.eu/pages/widerruf-formular. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information regarding the content of the notice of withdrawal as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notice of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you mail the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to inspect their condition, characteristics, and functionality.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
  • Contracts for the delivery of goods that are liable to spoil quickly or whose expiration date would be quickly exceeded.
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.
  • Contracts for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but which cannot be delivered until at least 30 days after the contract was concluded, and whose current value depends on market fluctuations over which the business has no control.

Sample Withdrawal Form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Kreutzers Steakkultur, Bismarckstraße 144, 66121 Saarbrücken, Germany, info@kreutzers.eu

– I/we (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for written notices)

– Date

(*) Delete as appropriate.

Special Notes
If you finance this contract with a loan and later rescind it, you are no longer bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the financing. If we have already received the loan by the time the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if this contract concerns the purchase of financial instruments (e.g., securities, foreign currency, or derivatives).

If you wish to avoid a contractual obligation to the greatest extent possible, exercise your right of withdrawal and also rescind the loan agreement if you are entitled to a right of withdrawal for that agreement as well.