KREUTZER'S MEAT SPECIALTIES – PACKAGED FRESH FOR YOU EVERY DAY!
Our meat products are cut to order for YOU by our experienced butchers on the day of shipment to guarantee the outstanding quality of our products! We don’t keep our products in storage for long, and there are no hidden freezing cycles!
FIND OUT HERE HOW WE PACK YOUR ORDER OPTIMALLY AND DELIVER IT FRESH TO YOUR DOORSTEP WHILE MAINTAINING THE COLD CHAIN. – BY THE WAY: OUR PRODUCTS NATURALLY HAVE A SUFFICIENT SHELF LIFE UPON DELIVERY, GIVING YOU PLENTY OF TIME TO ENJOY THEM TO THE FULLEST. YOU’LL FIND THE EXACT BEST-BY DATE PRINTED ON EACH PACKAGE.
PACKAGING
DEPENDING ON THE ITEMS YOU ORDERED, YOUR PACKAGE WILL CONTAIN:
- a sturdy shipping box
- insulating thermal fleece mats
- two to four cool packs (flexible cooling elements) per thermal box
- Individual boxes for bottles
WHAT YOU NEED TO KNOW ABOUT THE SHIPPING MATERIALS:
Thermal fleece mats: The thermal fleece mats we use are isothermal packaging made from recycled PET. At just 15 millimeters thick, our mats have extremely low thermal conductivity. The result: excellent insulation. The cold chain remains reliable for up to 48 hours—enough time to deliver your order right to your doorstep on time. Best of all, the mats are reusable, take up hardly any storage space, and don’t produce any of that extremely annoying Styrofoam waste.
Coolpacks: The cooling elements are thermoformed, vacuum-sealed plastic packs made of 90/70 my PA-PE film filled with a water/polyacrylic gel mixture. Just like the film, the cooling gel used is non-toxic, certified for direct contact with food, and can be disposed of without releasing harmful substances. To ensure optimal maintenance of the cold chain, the single-use cooling elements are frozen at the time of packaging. Since the cool packs are water-based, you can conveniently dispose of the contents down the drain and the packaging in the household trash. IMPORTANT: The cooling packs thaw while the goods are on their way to you. This is intentional, as it allows the cold from the packs to be transferred to the products, thereby maintaining the cold chain. The dry ice used in frozen shipments also completely dissipates during delivery, leaving behind empty plastic bags but properly chilled goods.
SHIPPING
MINIMUM ORDER AMOUNT: 39 EUR
Shipping is handled by our logistics partners UPS & GO! exclusively via EXPRESS shipping (GO!) and standard shipping (with UPS). Our items can only be shipped to Germany and the EU countries listed below. For delivery to other countries, please feel free to contact us to find a suitable solution.
Transfer of Risk: The risk for the ordered goods passes to the customer upon handover of the goods to the shipping company. In commercial transactions, the risk of accidental deterioration and loss of the goods also passes to the customer upon handover to the shipping company.
Important: If you are not home when your order arrives, it will automatically be left at your doorstep, as these are perishable goods. You have the option to specify a custom drop-off location in advance. Please ensure that a nameplate is clearly visible at this location. If this is not the case, the package cannot be left, and any claim will be excluded. In addition, we can no longer accept free cancellations on the day of shipment, as we have already sourced, custom-cut, and prepared the goods for shipment. The cancellation fee in this case is equal to the value of the goods, excluding shipping costs.
SHIPPING COSTS & SHIPPING METHODS (GERMANY)
| SHIPPING METHODS | DELIVERY DAYS | DELIVERY TIME | DELIVERY TIME | COSTS |
|---|---|---|---|---|
| UPS Standard | Tuesday through Friday | from 8:00 a.m. to 6:00 p.m. | 24 hours | 5.99 EUR |
| GO! by 12:00 p.m. | Tuesday through Friday | from 8:00 a.m. to 12:00 p.m. | 24 hours | 12.00 EUR* |
| GO! Saturday Delivery | Saturday | from 8:00 a.m. to 12:00 p.m. | 24 hours | 19 EUR* |
Free shipping on orders of 149* EUR or more (Tue–Fri delivery). Prime Deluxe customers receive a 12* EUR shipping discount on orders of 99 EUR or more (excluding dropshipping items).
Please note: For orders consisting exclusively of items that do not require refrigeration, shipping within Germany is now handled by UPS for a shipping fee of 5.99 €. Delivery typically takes 1–2 days.*Non-dropshipping items: All items from Kreutzer’s inventory that are stored and processed directly by us are eligible for the discount. Product packages from our dropshipping partners (shipped directly from the partner to the customer) are not eligible for the shipping discount.
SHIPPING COSTS & SHIPPING METHODS (AUSTRIA)
| SHIPPING METHODS | DELIVERY DAYS | DELIVERY TIME | DELIVERY TIME | COSTS |
|---|---|---|---|---|
| GO! | Tuesday through Friday | from 8:00 a.m. to 6:00 p.m. | 24 hours | 35 |
SHIPPING INFORMATION
Delivery Date: You’ll receive your order on the delivery date you selected. Please note that we can only guarantee next-day delivery if the items you ordered are marked as “immediately available” and your order is placed by 10:00 a.m. at the latest.
A nameplate on the doorbell is required.
We automatically grant GO! permission to leave the package. The exception to this is apartment buildings where personal receipt is required. Please note our option for secure package drop-off in such cases.
– By the way: Delivery is not possible on Mondays or the day after a holiday, as the cold chain cannot be guaranteed on those days.
Regarding Availability: The selectable time window for a delivery date is five days. For example, if a product is not available until four days later, it will not be shipped until four days after the order is received. If one of the products in a larger order is not available until four days later, we will ship your entire order in a single package only after four days.
Delivery Time & Receipt: Delivery typically takes place between 8:00 a.m. and 6:00 p.m., though the exact delivery time is beyond our control. Therefore, please make sure that someone authorized to receive the package is present during the delivery window*. Here’s a tip: During the ordering process, leave a note for the delivery person indicating who they can leave the package with in case they can’t reach you.
Our message upon shipment: We’ll send you an email with a tracking link on the day of shipment. This allows you to easily track your package’s progress.
*If you are not available on the selected delivery date, we cannot accept a cancellation of the order. The package will then be automatically left at the designated location.
